Returns Policy


This Returns Policy applies to customer orders received for the supply of a device at the website located at, and any subdomains and any other websites through which we make our services available to you (collectively “Website”), any mobile, tablet or smart device applications and application program interfaces (collectively “Application”) where the Website and Application together are referred to as the “Platform” by Symbiot Solutions Pty Limited ABN 85 623 513 842 (“us”, “we” or “our”).


For a major failure of any of the devices supplied by us, we will provide you with a replacement device. You are not entitled to a replacement if a device was supplied by a third party.

For a major failure of any services delivered by us on the Platform, we will re-deliver that part of the service to you. We will not re-deliver any services provided to you by a third party.

Change of Mind

We do not accept any returned goods if you change your mind.

Third Party Goods

If you receive any goods or services which are supplied by any third party which are damaged, defective or which are not otherwise in accordance with your order, you must contact such third party and immediately notify them of any such issues. You agree and acknowledge that we do not accept any responsibility or liability for any issues which you may have with third party goods or services.

For all warranty claims, you must contact the relevant supplier.